Frequently Asked Questions
How can we help you today?
Knowledge base
Our Company
Hi, we're SMART VALOR, get to know us a little better! Detailed information about our company can be found here
2 articles in this collection
Security
All about Security - here you can find detailed information on how to keep your account and device secure.
2 articles in this collection
SMART VALOR Exchange
Detailed information about the SMART VALOR Exchange - registration, trading and purchasing, account management, and security
6 articles in this collection
Crypto Services
Information about the different services on the SMART VALOR platform, the terms and conditions of each service, and the benefits
5 articles in this collection
KYC - Know Your Customer
Detailed information about the KYC process on SMART VALOR - what is KYC, verification levels, and what type of document we might require
1 articles in this collection
Other
An archive of important announcements
1 articles in this collection
Popular Articles
Security Guidance
Security Awareness
Social Media Security Awareness
Data Privacy
Contact with SMART VALOR
How do I secure my account?
Multi-Factor Authentication with a TOTP
Multi-Factor Authentication with a Security Key
Biometric Authentication
I received an unexpected "new login" email. Should I be concerned?
Why did the SMART VALOR platform log me out?
KYC - Know Your Customer
All About: KYC Verification
Verification Levels
What is Source of Funds (SoF)?
Getting Started
How do I set up an account on SMART VALOR?
How to change my email or password?
How do I close my account?
Withdraw Crypto
How can I withdraw cryptocurrencies?
How long does it take for my withdrawal to arrive?
What are my withdrawal limits?
Are there any fees for making a withdrawal?
Deposit Crypto
How can I deposit cryptocurrencies?
How long does it take for my deposits to arrive?
What are my deposit limits?
Are there any fees for making a deposit?